Most couriers know where their drivers are at all times. They should update their tracking shortly before delivery, so that people are ready to collect at the door. Email or SMS notification 30 minutes before delivery would be very useful. Some couriers currently phone before they get there to make sure that you are in before they even bother delivering, but that just doubles the chance for you to miss them because you have to be there for both the phone call and the delivery.
Websites that already offer SMS notifications and links to tracking websites could easily be notified by a courier’s tracking API and send out a SMS accordingly.
This would probably save a fortune in redelivery costs to couriers too.
Just a thought.
Tags: courier
DPD do courier notifications sort of. They send an email and/or SMS telling you a 1 hour window in which the delivery should be. Well they only do it for senders that have signed up for it and they actually inform the sender and its up to the sender to set an automatic email to go to the recipient. If you miss the delivery and order a redelivery from DPD, they will SMS you as well..
However, my parcel was delivered at 12:20 according to the parcel tracking; but the SMS and email said:
“Your order is due for delivery
between 12:21-13:21 today”
So it was obviously only marked to send the SMS by the driver when he delivered it. ¬_¬